FAQ
Frequently Asked Questions - RadianceWrap Red Light Therapy Products
Shipping: Q: How long does shipping take? A: Orders are typically processed within 1-2 business days. Shipping times vary based on your location and the selected shipping method. You can view estimated delivery times during the checkout process.
Q: Do you offer international shipping? A: Yes, we offer international shipping. Additional customs fees or duties may apply, depending on your country's regulations.
Q: How can I track my order? A: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and delivery of your package.
Refund: Q: What is your refund policy? A: We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, please contact our customer support at info@radiancewrap.com to initiate the return process.
Q: How long does it take to process a refund? A: Refunds are typically processed within 5-7 business days after receiving the returned product.
Cancellation: Q: Can I cancel my order? A: Orders can be canceled within 24 hours of purchase. Please contact our customer support at info@radiancewrap.com with your order details for assistance.
Q: What if I need to cancel after 24 hours? A: Once the order has been processed, we are unable to cancel it. You can refer to our refund policy for further assistance.
For any additional questions or concerns, please feel free to reach out to our customer support team at info@radiancewrap.com. Thank you for choosing Radiance Wrap for your red light therapy needs!